Shipping & Delivery Policy
Shipping & Delivery Policy
Last Updated: 12 July 2026
At Marloé Dublin we'd rather be honest about delivery times than promise something we can't keep. Here's exactly what to expect.
1. Delivery timeline at a glance
| Stage | How long |
|---|---|
|
Order processing We prepare and dispatch your order |
1–3 business days |
|
Shipping & delivery From dispatch to your door |
8–14 business days |
| Total estimated time | 9–17 business days |
Most orders arrive well within this window, but we'd rather set a realistic expectation than a flattering one. Delivery estimates are guidance, not a guarantee.
2. Where your order ships from
To offer a wide, constantly refreshed collection at fair prices, we work with international fulfilment partners rather than holding large amounts of stock ourselves. This means most items are shipped directly from our partners, and delivery takes longer than a typical local high-street order.
We think you deserve to know this before you order — not after.
3. Tracking your order
Once your order is dispatched, you'll receive a confirmation email with a tracking number. Please note it can take a few days for tracking to start updating after dispatch — this is normal and doesn't mean anything is wrong.
If your tracking hasn't moved for more than 10 days, email us at info@marloedublin.com and we'll chase it up for you.
4. Shipping costs
Shipping costs are calculated at checkout, based on your destination and the items in your order. The final cost is always shown before you pay — no surprises.
5. Customs & import charges
For deliveries within the EU, no additional customs charges normally apply. If your order is delivered outside the EU, local customs duties or import taxes may apply and are the responsibility of the recipient.
6. Possible delays
Delivery can occasionally take longer due to customs inspections, public holidays, extreme weather, peak seasons, or carrier disruptions. These are outside our control. If your order is significantly delayed beyond the window above, contact us — we'll help sort it out.
7. Wrong address?
Please double-check your delivery address at checkout. If you spot a mistake, email us within 24 hours of ordering at info@marloedublin.com and we'll correct it if the order hasn't shipped yet.
8. Something wrong with your delivery?
If your parcel is late, missing, or arrives damaged, please email us first at info@marloedublin.com before opening a payment dispute. We aim to reply within 2 business days and we'll always try to find a fair solution.
See also our Return & Refund Policy.
Marloé Dublin
Email: info@marloedublin.com