Privacy Policy

Privacy Policy

Last Updated: June 22, 2026

At Marloé Dublin, we are committed to protecting your privacy and handling your personal information responsibly and transparently. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with our services.

Marloé Dublin
Grafton Street
Dublin, Ireland D02 K033

Email: info@marloedublin.com

Customer Service Hours:

Monday – Friday: 09:00 AM – 06:00 PM
Saturday – Sunday: 10:00 AM – 05:00 PM

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

Personal Information

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

Payment Information

Payments are processed securely through trusted third-party payment providers. We do not store complete payment card details on our servers.

Technical Information

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Website usage data

Order Information

  • Products purchased

  • Order history

  • Transaction details

  • Delivery information

  • Customer service communications

Marketing and Analytics Data

  • Website interactions

  • Pages viewed

  • Shopping preferences

  • Marketing engagement data

  • Cookie and tracking information

2. How We Use Your Information

We use your personal information for the following purposes:

Order Processing

  • Processing and fulfilling orders

  • Managing payments

  • Arranging delivery and shipment

  • Providing order confirmations and updates

Customer Support

  • Responding to inquiries

  • Resolving complaints

  • Providing after-sales support

Website Improvement

  • Improving website functionality

  • Enhancing user experience

  • Analyzing website performance

  • Optimizing product offerings

Security and Fraud Prevention

  • Detecting and preventing fraudulent transactions

  • Protecting our customers and business

  • Ensuring platform security

Marketing Communications

Where legally permitted or where you have provided consent, we may send promotional emails, special offers, product updates, and newsletters. You may unsubscribe at any time.

3. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal information based on one or more of the following legal grounds:

  • Performance of a contract (processing your order)

  • Compliance with legal obligations

  • Legitimate business interests

  • Your consent, where required

4. Sharing Information with Third Parties

We only share personal information where necessary to provide our services.

This may include:

Payment Providers

To securely process payments.

Shipping and Logistics Partners

To fulfill and deliver your orders.

Product Suppliers and Fulfillment Partners

Certain orders may be fulfilled directly through trusted supplier and logistics networks. In such cases, limited information required for order fulfillment, such as your name, delivery address, and contact details, may be shared.

Analytics and Marketing Providers

To help us improve our website, advertising performance, and customer experience.

We never sell, rent, or trade your personal information to third parties.

Some of our fulfillment partners may be located outside the European Economic Area (EEA). When international data transfers occur, we take appropriate measures to ensure your information remains protected in accordance with GDPR requirements.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations.

Certain records, including financial and tax-related information, may be retained for up to seven (7) years in accordance with applicable legal requirements.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Ensure website functionality

  • Improve user experience

  • Analyze website traffic

  • Personalize content

  • Support advertising and marketing efforts

You can manage your cookie preferences through our cookie banner or your browser settings at any time.

For more information, please refer to our Cookie Policy.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, misuse, or destruction.

Security measures include:

  • SSL encrypted connections

  • Secure payment processing

  • Restricted access to personal information

  • Regular security monitoring

While we take reasonable precautions, no online transmission or storage system can be guaranteed to be 100% secure.

8. Your Rights

Under GDPR, you have the following rights:

  • Right of access

  • Right to rectification

  • Right to erasure ("right to be forgotten")

  • Right to restrict processing

  • Right to object to processing

  • Right to data portability

  • Right to withdraw consent

To exercise any of these rights, please contact us at:

info@marloedublin.com

You also have the right to lodge a complaint with your local data protection authority.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of external websites. We encourage you to review their privacy policies before providing personal information.

10. Changes to This Privacy Policy

Marloé Dublin reserves the right to update or modify this Privacy Policy at any time to reflect changes in our business operations, legal requirements, or services.

Any updates will be posted on this page with a revised "Last Updated" date.

11. Contact Information

Marloé Dublin
Grafton Street
Dublin, Ireland D02 K033

Email: info@marloedublin.com

Customer Service Hours:

Monday – Friday: 09:00 AM – 06:00 PM
Saturday – Sunday: 10:00 AM – 05:00 PM