Return & Refund Policy
Return & Refund Policy
Last updated: 12 July 2026
At Marloé Dublin we want you to be happy with your purchase. If something isn't right, this page explains exactly how returns and refunds work. If anything is unclear, email us first at info@marloedublin.com — we're happy to help.
1. Your right to cancel (30 days, no reason needed)
As an EU/EEA consumer you have a statutory right of withdrawal. You may cancel your order within 30 days of receiving your item (or the last item of a multi-item order) — you do not need to give a reason.
To cancel, use our Cancel Your Order page, or email info@marloedublin.com with your order number. You do not need an account or to log in. We will confirm your cancellation by email.
This right applies to sale items and discounted items in exactly the same way as to full-price items.
2. How we ship (and what that means for returns)
To keep our range wide and our prices fair, many items are shipped directly by our fulfilment partners, some of which are located outside the EU. This means returns are handled by email first, so we can give you the correct return address and the best available option for your specific item.
Always contact us before sending anything back. Items returned without prior contact may not be traceable to your order, which can delay or prevent your refund.
3. Condition of returned items
- Items should be unworn, unwashed and undamaged, with original labels and tags attached.
- Trying an item on to check the fit is fine — that's what the 30 days are for. Wearing it out is not.
- For hygiene reasons, underwear, swimwear and pierced jewellery can only be returned if unopened and unused.
- If an item is returned in a diminished condition because it was handled more than necessary, we may deduct a reasonable amount from your refund.
4. Return shipping costs
You are responsible for the cost of returning the item to us, unless the item is faulty, damaged, or we sent you the wrong product — in those cases we cover the full cost (see section 6).
Because some items return to a non-EU address, return shipping can be expensive. That's why we always look for a better option with you first — see below.
5. A fairer alternative (we recommend this first)
For many items, sending a parcel internationally costs more than the item is worth. That helps nobody. So before you return anything, email us — in most cases we can offer a partial refund, a replacement, or a discount so you keep the item and don't pay return shipping at all.
This is an option we offer you, never a replacement for your legal rights. If you prefer a full refund and want to return the item, you are always entitled to do so under section 1.
6. Faulty, damaged or incorrect items
If your item arrives faulty, damaged, or isn't what you ordered, email us within a reasonable time of receiving it at info@marloedublin.com with your order number, a short description and clear photos.
In these cases we cover all costs — you will not pay return shipping, and you are entitled to a repair, replacement or full refund. Your statutory rights regarding faulty goods are not limited by anything on this page.
7. Refunds
- We refund you within 30 days of receiving your returned item back, or of receiving proof that you have sent it — whichever comes first.
- Refunds are issued to your original payment method. You will not be charged a fee for this.
- We refund the price of the item plus the standard delivery cost you originally paid. If you chose a more expensive delivery option than our standard one, we refund the standard rate.
- Depending on your bank, it may take a few extra days for the money to appear in your account.
8. Cancelling before your order ships
If your order hasn't shipped yet, contact us as soon as possible and we will cancel it and refund you in full. If it has already shipped, you can still use your 30-day right of withdrawal above once it arrives.
Address mistakes: please let us know within 24 hours of ordering so we can still correct them.
9. Problems with your order? Talk to us first
If anything goes wrong — a delay, a missing parcel, a sizing issue — please email info@marloedublin.com before opening a payment dispute or chargeback. We aim to reply within 2 business days and we will always try to find a fair solution.
10. Your statutory rights
Nothing in this policy affects your statutory rights as a consumer under EU and Irish consumer law, including your right of withdrawal and your rights in respect of faulty goods.
Marloé Dublin
Email: info@marloedublin.com